FAQs
Start off with our Frequently asked questions for quick answers about how to make a purchase or shipping procedures. If you can not find what you are looking for, contact us to submit any questions you might have.
We will be happy to help.
Refunds | Shipping Policy
DOMESTIC (GHANA)
You may return any damaged or defective products delivered by our courier companies within 3 days of purchase. Once your order is delivered kindly confirm if it is correct and call us immediately if you have any concerns. If the package was delivered in your absence kindly contact us within 24 hours of delivery.
You may return unopened items sold and fulfilled by MEJS within 3 days of delivery for a full refund or replacement. You only pay for delivery. Unfortunately, we will not issue a refund or exchange on any items that have been unsealed or used.
Orders yet to be dispatched can be changed or canceled. Kindly call us as soon as you change your mind about an order before it is dispatched.
Should your order be dispatched before it is canceled you will be charged for delivery.
INTERNATIONAL
We do not accept returns or offer refunds
Privacy information
At MEJS we value our customers and respect your privacy. We are committed to protecting your privacy. We use the information we collect to process orders and to provide you the service you expect.
What do we do with the information we collect from you?
When an order is placed through our website, in order to process it, we will require details such as your name, phone number, e-mail address, shipping address. This information allows us to process and ship your order quickly, with no hitches.
Your privacy is very important to us. We will never give your name, address or any other information to any other company or individual for their promotional or financial gain. The information you submit is used to help you build and maintain your personal account.
Emails/Newsletters
We may also use the information we collect to notify you about important changes to MEJS website, new services and special offers or news we think you will be interested in. If you would rather not receive this information, just reply to any email you receive from us with the word REMOVE in the subject line.
This privacy policy is subject to change at any time.
Terms and Conditions
MEJS Naturals Products
Sale of MEJS Naturals products through 3rd party sites /Stores is not authorized or permitted. MEJS reserves the right to not sell or supply any products to any Reseller that is found to be selling MEJS products on third party-facilitated sites or stores.
To protect the MEJS/MEJS Naturals trademarks and trade name all parties must obtain the Company’s written permission prior to use in any advertising (including but not limited to the Internet) or literature other than Company-published material.
All advertising, promotions, special packaging and/or prices are subject to change without prior notice.
Use of Website Information and Materials
All information/material provided on MEJS website is provided for educational purposes only. Consult your own qualified health care professional regarding the applicability of any opinions or recommendations with respect to your symptoms or medical condition.
MEJS encourages you to make your own health care decisions based upon your research and in partnership with a qualified health care professional.
Use of website
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of MEJS. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, MEJS takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
MEJS may at any time revise this statement by updating this posting. You are bound by such revisions and should therefore visit this page periodically to review the current legal conditions to which you are bound.
Contact MEJS
Got a question or concern? We're here to help you in anyway that we can. Our desire is for you to have a great experience when ever you visit our website.
See our FAQ section for some quick answers to questions you may have.
You can also get in touch via our chat box during our service hours.
